Unemployment Insurance Breaking Down

Unemployment offices are receiving record numbers of applications and phone calls. One story the media isn't covering is the sheer horror many out of work Americans feel when they try and contact and apply for unemployment insurance benefits. Sometimes months may pass by before some families begin to receive benefits. Many are confused with the inability to get through to offices by phone, and the closing down of physical locations by the state. What are the number that give up on unemployment and simply apply for welfare and food stamps?