Monday, October 14, 2013
Computer Glitch Blamed For Nationwide EBT System Shutdown
At about 9 a.m. Saturday, reports from across the country began pouring in that customers’ EBT cards were not working in stores.
At 2 p.m., an EBT customer service representative told CBS Boston that the system was currently down for a computer system upgrade.
Xerox spokeswoman Jennifer Wasmer released further details later in the afternoon in an emailed statement.
“While the electronic benefits system is now up and running, beneficiaries in the 17 affected states continue to experience connectivity issues to access their benefits. Technical staff is addressing the issue and expect the system to be restored soon,” Wasmer said. “Beneficiaries requiring access to their benefits can work with their local retailers who can activate an emergency voucher system where available. We appreciate our clients’ patience while we work through this outage as quickly as possible.”
Wasmer said the affected states also included Alabama, California, Georgia, Iowa, Illinois, Louisiana, Massachusetts, Maryland, Mississippi, New Jersey, Oklahoma, Pennsylvania, Texas and Virginia. Read more >>